Terms & Conditions

Ribbon is delighted you have chosen to shop with us at our online boutique. By placing an order with us you are agreeing to our Terms & Conditions. Please do not hesitate to contact us if you have any questions or queries.

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Mobile 07976 645 550
Telephone 01332 369 088

Ordering & Payments

Customers can pay for Ribbon products online using the secure SagePay facility. We accept Visa, MasterCard, Visa Debit, Visa Electron, Maestro, Solo, Delta, JSB, American Express and Diners.

To purchase our online products you must hold a valid Credit or Debit card. The information you supply on our website must be accurate and belong to you. It must be your own details and you must not use or copy any other persons identity, name or card details that you are not authorised to use.

All prices are in pound sterling and are inclusive of VAT. However, they do not include delivery charges (please see Delivery)

Any relevant custom duties and taxes for orders delivered outside the EU will be the responsibility of the customer. This is usually a separate charge invoiced by the courier.

Ribbon products are subject to availability. If your product (products) that you have ordered off our website have sold out, we will remove the item (items) off our website as soon as we can. We will contact you to arrange a suitable alternative , order this product in for you if it is available or give you a full refund if we are unable to meet your order.

Cancelation & Returns

We really hope you like the order you have chosen. We take great care in choosing our products and always endeavour to delivery a professional service. If however, you feel you would like a refund on your order you must notify us and return your items within fourteen working days of receiving your order.
The U.K Distance Selling Regulations gives you the right to cancel your order for any items purchased from www.ribbonderby.co.uk for a full refund accept earrings, underwear or any items that can not be returned for hygiene reasons.
We need confirmation in writing, so please email Ribbon at This email address is being protected from spambots. You need JavaScript enabled to view it.
Please email Ribbon with the reason of your return, we will then send you a returns authorisation code which must be written on your original receipt and also on the returned parcel. Your original receipt must go into the returned parcel and sent back with the return items. Any returned parcels that do not have the original receipt or authorisation number can not be accepted.

You will be responsible for the returned insured postage and when we have received your items back and they have been inspected and in perfect condition with all tags left on, we then can issue a full refund. Items must not be used or worn and product tags must be left on if you do not wish to keep any products. These will be clearly shown on your delivery and orders. Please use an insured postal service which has a tracking facility.
We can not be responsible for any goods that are lost or damaged in transit.

Please send your returned items to:
128 Station Road
Mickleover
Derby
DE3 9FN

Refunds must be given by the original method of payment. Purchases made with a Credit or Debit card will have the refund given back onto the original card used to purchase Ribbon products. Refunds can not go back onto any other card or other persons card.

Privacy Policy

The information you provide on our website will be held only by Ribbon and not by any other third parties.

Your information will only be used for the following purposes: orders, enquiries, complaints, crime, fraud prevention, marketing our products and services.

We will not disclose your information to any other companies. We may disclose your information to organisations and people in relation to enquiries concerning the prevention and detection of fraud or crime or apprehension or prosecution of offenders or as may be required by law or legal proceedings.

Ribbon website is controlled and operated by Ribbon in the U.K. These Terms and Conditions and all matters with any orders you place via our website are governed by English Law.

Ribbon make no promise that our website will be uninterrupted or entirely error free, or free from viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk.